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General FAQ
What
is STAYFILL?
STAYFILL is a proprietary gas blend that
keeps bike tires inflated for over a year. The actual gas mixture is a trade
secret. But we can tell you that STAYFILL’s molecules are 2-3 times
larger than CO2 or air molecules. STAYFILL’s larger molecules do not
pass through tire walls like CO2 or air molecules.
Why
should I use STAYFILL?
STAYFILL makes sure your bike is ready
to go when you are. No more pumping tires when you or your kids want to go
on a bike ride. STAYFILL eliminates the hassle and frustration of pumping
tires and offers the convenience of ready-to-go bikes.
Can
STAYFILL be used with CO2 or air?
STAYFILL can be used with CO2 or air.
However, concentrations in excess of 14 psig may result in some CO2 or air
leaking out and require a top off with STAYFILL.
Is
STAYFILL safe to use?
STAYFILL is non-toxic, non-flammable,
and non-ozone depleting. However, STAYFILL is packaged under pressure and
can be dangerous if not handled properly.
Can
I take STAYFILL on airplanes?
The FAA and TSA prohibit the transportation
of compressed gases in carry-on luggage. But you can pack it in checked luggage.
Or, if you have an event where you will need STAYFILL, contact us to either
have STAYFILL waiting for you at your destination or for the name of the
nearest STAYFILL dealer.
Will
STAYFILL damage my tires?
STAYFILL is inert and will not harm your
tires, ever.
How
does temperature affect STAYFILL in my tires?
STAYFILL, like all gases, changes its
pressure with changes in temperature. When temperatures drop, the pressure
will drop. This means you may have to top off your tires with more STAYFILL
when outside temperatures drop. Conversely, if you top off or fill your tires
when it is cold, you may have to let some STAYFILL out of the tires when
it gets warm again to get back to the optimum pressure.
How
will STAYFILL perform in latex based tires?
Great. STAYFILL will stay where it is
supposed to -- in your tires. The thinner latex tire walls are perfect for
STAYFILL. While tires filled with CO2 or air will see extremely high leak
rates, STAYFILL will not pass through the latex tire walls.
How
much extra weight will STAYFILL add to my bike?
STAYFILL is heavier than CO2 or air but
the actual amount will depend on the size of the tube and fill pressures.
In our tests using high-pressure road tires, STAYFILL added approximately
3 ounces more than CO2 when filling both tires. For the weight conscious
this may be unacceptable, but for most of us, STAYFILL weighs less than one
of those energy bars you might take on a ride.
How
else can STAYFILL be used?
STAYFILL can be used in basketballs, footballs,
soccer balls, inflatable pool toys, baby joggers, bicycle air struts, wheelchairs,
ATVs, and more. Please write us and let us know about other uses for STAYFILL.
We'd love to hear about it.
Return and Shipping Policies
Cancelling
Your Order
To cancel your order you must send an email to sales@stayfill.com
within 8 hours of when you first placed your order or call 415-856-0570.
If your order has been already processed we are not responsible for the
shipping costs incurred.
Email cancellations must contain the following: First name, last name,
order number, and email address. This information must be identical to
the information originally submitted on your order. Please provide contact
information so that we may contact you if we have questions in regards
to canceling your order.
Every effort will be made to accommodate the cancellation of your order,
providing your order has not been charged and/or shipped out. In the event
that a cancellation was submitted (via email or phone), and your order
was shipped out after, we will gladly refund the complete balance charged
including shipping. However, if the cancellation was documented as received
after the order was shipped, we will refund the merchandise total less
shipping.
Special
Orders
Special orders will be at the discretion
of StayFill, so please contact us either at sales@stayfill.com or call 415-856-0570.
Sales
Tax
Sales tax is charged on all products and
orders shipping to CA. Actual tax amount is applied at the state level when
placing your order, and may vary depending on the county your product is
shipping to.
Return
Policy
In order to return an item, you must obtain a Return Number. Email us
at sales@stayfill.com to obtain a return number. You may return any unopened
merchandise in its original condition, including original packaging within
30 days of receipt and you will receive a full refund less shipping. Any
shipping cost that you incur to return a product to us will not be refunded.
We require the following information to process your return:
Note: Your return will not be processed if you do not provide ALL required
information.
- The Return number
- Your full name and address
- Phone number
- Email address
- Packing Slip
- The original order confirmation number
- The reason for returning the merchandise
Return address:
StayFill
Attn: Returns
490 Post St., Suite 1700
San Francisco, CA 94102
Any package that has not been received by sales@stayfill.com and
tracking information cannot be provided, will be the sole responsibility
of the shipper.
Orders
Not Received
Once an order has been shipped and there
is a delivery confirmation, StayFill is not responsible for any theft of
product or delivery to the wrong address. You must notify us within 15 days
if order is not received.
Out of
Stock Items
From time to time, if we
are not able to fulfill your order, you will be notified via email for any
item that is temporarily out of stock or simply cannot be fulfilled. An immediate
credit will be issued to your credit card or any other method of payment
that you choose.
Shipping
Policy
All orders are shipped, on average, within
48-72 hours from the time your order is placed. On average you should expect
to receive your order within 5-10 business days from the time that you place
your order.
Shipping
Charges
Due to the hazardous nature of the StayFill
product (as determined by the United States Department of Transportation
49 CFR), orders are only shipped within the continental United States by
UPS Ground or FedEx Ground. If expedited or international services
(involving air freight and payment/collection of import duties) are required,
please contact StayFill directly either at sales@stayfill.com or
at 415-856-0570.
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Shipping Description
(Before Sales Tax for CA Residents) |
Range |
Charge |
| Under $10 total purchase |
$0.00 - $10.00 |
$2.95 |
| Under $30 total purchase |
$10.01 - $30.00 |
$8.50 |
| Under $50 total purchase |
$30.01 - $50.00 |
$15.00 |
| Under $75 total purchase |
$50.01 - $75.00 |
$20.00 |
| Under $100 total purchase |
$75.01 - $100.00 |
$25.00 |
| For orders over $100, contact StayFill |
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